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Terms and conditions

Handling and Dispatch Times

Orders will be dispatched within three (3) business days from receipt.
To place an order, you must be 18 years of age or older.

Delivery Charges and Delivery

Orders will be dispatched as a letter or a parcel via the Finnish postal service Posti, FedEx and GLS.
We ship almost worldwide. Delivery charges are based on the weight and size of the order.
If you cannot find your country from our shop as you pay, please contact us!

Delivery starting from (based on the weight of the order):

• Finland: starting from 4€
• Åland: starting from 7,90€
• Sweden, Germany, Denmark: starting from 10,00€
• Estonia, Latvia, Lithuania: starting from 8,00€
• Other EU countries: starting from 13,00€ (NL, BE, BG, ES, AT, LU, PT, PL, SK, SI, CZ, HU)
• Outside EU: starting from 29,90€ (CA, US, IS, NO, SUI, AU, SG, NZ, JPN)
• Other countries: starting from 35€
• Great Britain: starting from 13,50€ (We ship only orders over £135)

Custom fees

Any fees are paid to appropriate customs agency by the end customer.

Order Tracking

After placing an order, you will receive an order confirmation to the email address you have provided. You will also receive a notification once your order has been packed and is ready to be dispatched. You can also track the status of your order via your customer account

Payment by Finnish Banks

Payment Service Provider Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail PlcInnova 2 Lutakonaukio 740100 Jyväskylä
Business ID 2122839-7

Complaints Policy and return/exchange

For fabrics cut to length, we offer a 7­day complaints policy from collection or receipt of the product. For all other products, we offer a 14­day exchange or return policy.

Non­defective products or sale and clearance products cannot be exchanged or returned. If there is a defect in the product, contact us immediately by email ­asiakaspalvelu@mereen.fi

The customer pays the delivery costs for the return or exchange.
Before returns or exchanges, always contact Mereen's customer service.

Registration

You can register for a customer account, where you can view all your orders and track the status of your most recent order.